Latest FAQ's
How long will it take for the IUD to arrive?
We guarantee a delivery of 3-5 business days.
Why is my order delayed?
The insurance verification and patient document confirmation can take longer than expected and we appreciate your patience and continued business.
What is your return policy?
There is a 30 day return policy for unused and unopened IUDs.
Do you provide IUD replacements?
If there is a situation that you may require a replacement IUD, please call our main office for assistance.
How will I know if the IUD order was processed?
The patient will receive a text confirming her information so that the order can proceed with processing.
When will I know if the patient’s insurance will cover the IUD?
If a patient’s insurance is denied, the person who’s email is connected to the My-IUD Supply account will receive an email about the denial and the email will inform you of additional options.
If a patient’s insurance is denied, what are the additional options?
The patient can call our main office and utilize our self pay option which is paying the total cost of the IUD out of pocket or encourage the patient to call her insurance provider to discuss her policy.
Should I give the My-IUD Supply office number out to patients and their families to inquire about insurance questions?
Please refrain from giving out the My-IUD Supply office number or any My-IUD Supply personnel’s phone numbers to patients and their families. If you have any questions/concerns regarding a patient, please don’t hesitate to call our main office and we’ll be happy to assist you.
How do I reset my account username and password?
If you lost or forgot your My-IUD Supply username and/or password, please reach out to our main office and we will gladly assist you.