The fastest and easiest way to obtain an IUD/LARC for your patients

FAQs

General Ordering & Account Access

We provide a selection of IUDs and LARCs for your patients, including Mirena, Paragard, Nexplanon, Kyleena, and Liletta.

An order may be delayed for several reasons, including:

  • The patient has not completed the telehealth form
  • The IUD/LARC order form was submitted incorrectly or incompletely
  • A denial or request for additional information was issued by our intake team via secure email, but it has not yet been addressed. Please check your email inbox to review and respond, as orders cannot proceed until the requested action is completed
  • The patient needs to update their Coordination of Benefits (COB) with their insurance provider
  • The order was not received — please ensure that you receive a confirmation emailafter submitting the order to verify it was successfully sent.

If you need help resolving any of these issues, please contact our team for support at 470-612-0191

To check if an order was processed, please log in to your provider dashboard and select order status, where you can view the current stage of processing for each order.

If you have any questions about the status or details of an order, please call our support team at 470-612-0191 for assistance.

To cancel a patient’s order, please call our support team at 470-612-0191 or complete the Contact Us Form.

Important: If you request cancellation more than 24 hours after the order was submitted, the order may have already been processed and shipped—unless the patient has not yet completed the telehealth form. In that case, the order may still be eligible for cancellation.

To correct an error on a submitted patient order, please call our support team at 470-612-0191 or complete the Contact Us Form. Be prepared to provide the following information:

  • Patient’s full name
  • Date of birth (DOB)
  • Practice name

Please Note: Depending on the type or number of errors, you may be asked to resubmit the order form to ensure the patient’s order can be processed accurately and without delay.

Registration Process:

  • Visit the registration page.
  • Complete the form with accurate and valid information.
  • After submitting the form, please wait for an approval confirmation email.
  • Once approved, you can log in to your account.

 

Password Reset Process:

  • Go to the forgot password page.
  • Enter the email address associated with your account and submit the request.
  • You will receive an email with a link to reset your password.
  • Click the link to open the password reset page and set a new password.

If you’re already logged in, you can change your password anytime by updating your profile settings from your account dashboard.

Shipping & Delivery

  • IUDs (Mirena, Paragard, Kyleena, and Liletta) are typically shipped within 3–5 business days after the patient’s insurance has been verified and the telehealth form has been completed.
  • Nexplanon are shipped within 5-7 business days following insurance verification and telehealth form These orders are processed through Theracom, our shipping intermediary. Before shipment, Theracom verifies that the provider is certified to administer Nexplanon in compliance with FDA regulations.
  • Once certification is confirmed, your office will receive an email containing the patient’s full name and reference code. The Nexplanon device will then arrive within 5-7 business days from the date of that email.

To track the status of a patient’s order, please log in to your provider dashboard and select order status, where you can view what stage of processing the order is in.

Please Note:

We do not provide tracking numbers for patient devices unless the standard shipping window has passed:

  1. 3–5 business days for IUDs
  2. 5-7 business days for Nexplanons

If the device has not been received after these timeframes, we will provide proof of delivery for your records or assist in troubleshooting a missing shipment.

To see a complete list of all orders your practice has submitted, please log in to your provider dashboard and select order status. This dashboard provides a full view of each order’s submission date and current processing status.

We use UPS as our primary shipping carrier for all orders. While we do not provide tracking information, we can offer proof of delivery if an IUD is not received within 3–5 business days or if a Nexplanon is not received within 7–10 business days. If you experience any delivery issues, please contact us, and we’ll be happy to assist you.

If you have not received the patient’s device and the 3–5 business day delivery window for IUDs or the 5–7business day delivery window for Nexplanon has passed, please contact our support team at 470-612-0191. We will provide proof of delivery. If the device is still unable to be located, we will guide you through the next steps.

Insurance & Billing

No, we do not work with all insurance plans. To see which insurances we accept in your state, please visit the IUD/LARC Order Form on our website. Select your practice’s state, and you will see a list of health plans available. Click on the drop-down menu to view the insurance plans we accept. If the insurance is not listed in the drop-down menu, we unfortunately do not accept it.

Nexplanon orders:

  • Not accepted: Amerigroup, Aetna, United Healthcare

Paragard orders:

  • Not accepted: Amerigroup, United Healthcare

Any IUD or Nexplanon orders:

  • Not accepted: United Healthcare

To determine if a patient’s insurance will cover an IUD or Nexplanon, please ensure that the practice email is correct on the IUD/LARC order form. This will allow you to receive secure email correspondence in the event of an insurance denial, inactive coordination of benefits (COB), or if additional insurance information is needed (e.g., primary/secondary insurance cards).

Additionally, please check your provider dashboard and select order status to see the current processing stage. If the order has been processed, we have already verified the patient’s insurance and confirmed that the patient has contraceptive coverage.

If a patient’s order is denied, they have the option to proceed as a self-pay patient. To do so:

  1. Resubmit the IUD/LARC order form and clearly indicate that the patient is self-pay.
  2. Ensure the patient completes the telehealth form.
  3. Once the form is complete, the patient must call our team at 470-612-0191 to make a full payment of $1200.

Please note: We do not offer payment plans or accept coupons. Thank you for your cooperation and understanding.

Yes. Please call our support line at 470-612-0191 with the patient’s name, date of birth, practice name, and the reason for removal. Based on the circumstances, we may request medical records (e.g., birth documentation or clinical notes). Our billing team will review and submit them to the patient’s insurance for approval, which may take up to 10 business days. Once approved, a new device order must be submitted to proceed. Without insurance approval or a new order, we cannot process the request.

Secure Communication

Secure emails expire after 14 days from the date they are received. After that point, you will no longer be able to view the contents. If the email expires before you’ve had a chance to review it, please call our support team at 470-612-0191 for assistance—we’ll be happy to help.

When you receive your first secure email from us, you’ll be prompted to create an account through our secure email portal. Simply follow the instructions in the message to set up your username and password. Once your account is created, you’ll be able to access all future secure messages using your login credentials. If you encounter any issues during setup, please contact our support team at 470-612-0191 for assistance.

Device Returns & Swaps

To initiate a return or exchange, please follow these steps:

  1. Complete the Return/Exchange Form.
  2. Within 2–3 business days, you will receive an email from our shipping department containing a questionnaire regarding the condition of the device.
  3. Complete and submit the questionnaire. Based on your responses:
    • If the device is eligible for return, you will receive a return shipping label.
    • Do not apply the label directly to the device. Instead, place the device in a shipping box in the same condition and packaging as it was received, and affix the return label to the outside of the box.
  4. When UPS arrives at your facility, please hand the package directly to the driver.

Important Notes:

  • If the returned device is written on, damaged, or opened, the return will be denied.
  • If a returned device is received in such a condition, the patient will not be eligible for a swap in the future.
  • If the patient requests the device back, it will be returned in the same condition in which it was received.

Exchanges follow the same process as returns with one additional step:

  • Once the returned device is received in acceptable condition (unopened, undamaged, and not written on), we will proceed with shipping the alternate device that the patient has requested as part of the exchange.

Please Note: 

  • Do not submit a new order when conducting and submitting a new order will delay the processing of the exchange.
  • Swaps between IUDs and Nexplanons are not permitted. We do not ship Nexplanons directly; these are fulfilled by Theracom, our shipping

We do not provide replacements for devices, regardless of the circumstance. We apologize for any inconvenience this may cause. For replacement requests, please reach out directly to the manufacturer of the device for further assistance and next steps.

Training and Support

Please do not give the internal support number (470-612-0191) to patients. This line is reserved exclusively for communication with practices and for processing self-pay orders. Sharing this number with patients can disrupt internal workflows and delay order processing.

  • Only share 470-612-0191 with self-pay patients who need to make the $1250 payment to process their IUD or Nexplanon.
  • For all other patient-related inquiries—such as order status or help completing the telehealth form—please direct patients to call our Telehealth Support Line at 770-856-0264 for immediate assistance.

Thank you for your cooperation and support in keeping our process efficient.

For any questions or issues related to the telehealth form, please direct patients to call our Telehealth Support Line at 770-856-0264 for immediate assistance

Yes. Once you register with MyIUD Supply, your assigned representative will contact you within 24–48 hours to schedule your onboarding training session. These sessions are conducted via Zoom and cover everything you need to know about our ordering process, protocols, and best practices. For immediate assistance, you can also reach out to our support team at 470-612-0191.

Yes! Contact your MyIUD Supply representative to schedule a live onboarding session. If you’re unsure who that is, call 470-612-0191 or complete the Contact Us form, and our team will assist you.

For instructional materials, provide your practice name, address, and attention (e.g., “Attention: Office Manager”), and we will ship them the same day for delivery within 3–5 business days.

For support or troubleshooting, please contact your assigned MyIUD Supply representative. You can also call our support team at 470-612-0191 or complete the Contact Us form on our website to receive immediate assistance.