An order may be delayed for several reasons, including:

• The patient has not completed the telehealth form
• The IUD/LARC order form was submitted incorrectly or incompletely
• A denial or request for additional information was issued by our intake team via secure email, but it has not yet been addressed. Please check your email inbox to review and respond, as orders cannot proceed until the requested action is completed
• The patient needs to update their Coordination of Benefits (COB) with their insurance provider
• The order was not received — please ensure that you receive a confirmation emailafter submitting the order to verify it was successfully sent.

If you need help resolving any of these issues, please contact our team for support at 470-612-0191